Mom came last night to stay with the kids while I had an appointment this morning at 7:45 am. Afterwards, I went to get groceries in *peace*, alone. It was like magic. Even after forgetting my list, I had the presence of mind to remember (I think) everything I needed. And it didn’t take me very long, either, even including the fiasco at the check out line…
First off, I have to say there was a sweet lady at the register. She was very friendly, but – she kept double scanning my groceries! The first time, I said, “Oops, looks like you got that one twice.” She apologized and voided the transaction. The second time it happened, I brought attention to it, she checked the receipt, and sure enough, one extra. She apologized again and voided the duplicate. She said she was having a hard time hearing the scanner beep. So she adjusted the volume. I didn’t even know there were volume controls on a scanner. Fine, whatever works.
And then it happened a third time… with my ground beef, no less. But, the monitor to which my eyes were glued didn’t advance. I thought there was a delay, that the recently scanned items would appear… waiting, waiting, nothing. But the sub-total kept adding up! I stood there in a silent panic. I had called this poor woman out twice before, did I really want to accuse her of double scanning my meat when I had no proof? I knew what Josh would say… forget it… it’s what, $2? I didn’t say a word. She finished scanning, and announced my total, $86 and some change. I put on my best I’m-really-ok-with-this, I-can-handle-this, it’s-only-$2 polite smile and handed over my crisp $100 bill, willing to grin and bear it.
And then the screen blacked out! The receipt refused to print! She couldn’t remember the total, and neither could I – not to the penny, at least. She called a manager over who forced the partial receipt to print, but it wasn’t correct. I told her I’d be more than happy to wait while she re-scanned my entire cart, and that’s exactly what happened. I watched everything like a hawk, even letting her know when the rice she swiped across the scanner didn’t register. And then… the moment I was waiting for… $84.42. YES! Woo hoo! I knew it! I wanted to pump my fists in the air. I was just saved from not overpaying by $2 without having to look like a cheapskate! Yes! I AM THE VICTOR! Not this time, Fareway.
Just kidding… I love you, Fareway, you are Iowa’s most economical food store. It’s me who needs help… I just spent 30 minutes blogging about it.


I think you forgot about the time I was at Wal-Mart and noticed they scanned my 12-pack of Pepsi twice and I had to go over to customer service after the fact to get reimbursed. How much was that? Three dollars?
This $2 falls into the category of Grandma Estelle’s motto, from Proverbs, I believe “Be not slothful in business”. She was painfully honest, whether you owed her or she owed you 1 penny, it was paid or collected. There was no other way.
I think you handled this just fine, and saved the woman some embarrassment, to say nothing of cutting into Fareway’s profit for the day.